roobet Platform Privacy Notice

This page describes what we collect when you use roobet and how we keep that data protected. Our privacy practices are designed to comply with applicable data protection standards and to give you transparency about your information.

We at roobet collect personal data only to operate your account, process deposits and withdrawals, verify your identity, and provide customer support. We do not sell your data to third parties. Your information remains confidential and is stored on secure servers.

When you access roobet from Jakarta, Surabaya, Bandung, Medan, or Semarang, the same privacy commitments apply. This notice explains what data we collect, how we use it, who may access it, and what rights you have.

What We Collect on roobet

We collect your email address, full name, date of birth, and residential address when you register an account on roobet. We also collect identity document details (KTP or passport number) during account verification. This information is mandatory to comply with anti-money-laundering regulations and to confirm your identity before you can deposit or withdraw.

When you deposit or withdraw on roobet, we collect transaction data: the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, the date, and the status of the transaction. We retain this data to reconcile your account, detect fraud, and respond to disputes.

We collect gameplay data: which games you play, your bet amounts, your wins and losses, and the timestamps of your activity. This data helps us calculate your tier progression, weekly cashback eligibility, and referral rewards. We also use it to detect unusual patterns that may indicate account compromise or fraud.

Data retention: We retain your personal data for as long as your account is active and for a period after closure to comply with legal obligations. Transaction records are kept for at least five years.

We collect technical data: your IP address, browser type, device type, and operating system. We use cookies and similar tracking technologies to remember your login session, store your preferences, and analyze how you use roobet. This helps us improve our platform and detect security threats.

We may collect communication data if you contact our customer support team via email or in-app chat. We keep records of your inquiries and our responses to resolve issues and improve our service.

How We Use and Protect Your Data

We use your data to operate your roobet account, process your deposits and withdrawals, verify your identity, calculate your tier status and cashback, and send you account notifications. We do not use your data for marketing purposes unless you explicitly consent. We do not share your personal data with third parties except where required by law or to process your transactions.

Our servers may sit outside your jurisdiction. When your data is transferred internationally, we apply standard contractual clauses and encryption to protect it. We use SSL encryption for all data in transit and encrypted storage for data at rest. Our data processors (payment providers, hosting services, and support platforms) are bound by confidentiality agreements.

Account verification: We collect identity documents to comply with KYC (Know Your Customer) regulations and prevent fraud and money laundering.
Transaction processing: We share deposit and withdrawal details with your bank or payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to complete the transaction.
Fraud detection: We analyze your gameplay and transaction patterns to identify suspicious activity and protect your account.
Legal compliance: We may disclose your data to law enforcement or regulatory authorities if required by law.

You have the right to access your personal data, request corrections, and ask us to delete your data (subject to legal retention requirements). You can update your account information directly in your roobet dashboard. To request data deletion or access, contact our support team via email or in-app chat.

We use cookies to store your session token, remember your language preference, and track your activity on roobet. You can disable cookies in your browser settings, but this may limit your ability to use roobet. We do not use cookies to track you across other websites.

Our privacy practices may change. We will notify you of material changes by email or by posting a notice on roobet. Your continued use of roobet after such notice constitutes your acceptance of the updated privacy notice. Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. For privacy questions or data requests, contact our support team.